Last updated: September 1, 2026
Web Development Expert wants every engagement to begin with clear expectations. This policy explains when a payment may qualify for a refund.
Request window
You may request a refund within 14 calendar days of the original payment, provided work has not been substantially completed or delivered.
Eligibility
Eligible requests are reviewed against the approved scope, completed milestones, time already spent, and third-party costs. If work has started, any approved refund may be reduced by the value of completed work and non-recoverable expenses.
Non-refundable items
Completed or accepted milestones, rush fees, domain names, hosting, licenses, stock assets, payment-processing charges, and other third-party purchases are non-refundable. Custom work that has been fully delivered or approved is also non-refundable.
How to request a refund
Email info@webdevelopmentexpert.com with your name, invoice or project reference, payment date, and the reason for your request. We may ask for supporting information.
Review and processing
We normally respond within 5 business days. Approved refunds are issued to the original payment method within 7 to 10 business days, although your bank or payment provider may require additional time.
Cancellations
You may cancel an ongoing service by written notice. Charges remain due for work completed and committed third-party costs through the cancellation date.
Contact
Questions can be sent to info@webdevelopmentexpert.com.